FAQ

Vehicle Diagnostic
1. What information can I find in a Driver Vehicle Inspection report?

DVIR report is easily generated for the day and the driver you choose.
You will find information about report type (Pre-Trip, Post-Trip) and odometer and engine hours recorded at the moment when DVIR was performed. Most importantly, check if there was any Vehicle or Trailer defect reported and if yes, whether the defect has been corrected.

2. Can a driver take a photo of a vehicle defect through the application?

Driver is obligated to take a photo of the defect during the Pre-Trip or Post-Trip inspection. Photos can be taken directly from the application and sent to the web for the preview.

3. Will I be alerted when the driver reports a DVIR with a defect?
Multi-Company Account
1. Can I have ten companies in one account?

There is no limitation in the number of companies you can have in one account.

2. Does it cost extra to have multiple companies in one account?

No, the multiple-company feature is included in the basic XELD solution.

3. Can I add drivers and vehicles from different companies to groups?

Yes you can by using our “Groups” feature. Add drivers, vehicles and trailers from different companies in separate groups to monitor them.

4. How will I know which company vehicles belong to?
Reports
1. How can I keep track of trailer activity and utilization?

XELD offers you several reports to keep track of both vehicle and trailer activity. If you want to see the dormant duration, check out the Trailer Inactivity report. For more information on how to take advantage of Mileage and Idling Utilization reports, see the Assets management

2. Can I keep track of fuel consumption during idling?

To gain insight into total fuel consumption which takes into account both fuel consumption during driving and idling hours, check out the intelligent Idling Utilization Report.

3. How can I use reports for driver coaching?

You can generate several reports where you will gain insight into the driver’s behavior: time spent in each duty status, number of HOS violations or the amount of Form & Manner Errors in a chosen period. Use the data from these reports to coach drivers and improve their driving behavior.

4. How does the XELD help with IFTA filing?
Logs Manager
1. How often is Location data recorded from an ELD device?

Location data is recorded every two minutes. 

2. Location data is displayed below the driver’s log, but the driver’s status wasn’t Driving during that time. How is this possible?

In this case, the driver was probably not connected to the mobile device or has lost the internet service, but the vehicle was in motion. You will see the Unidentified Driving event on the driver’s log and be able to assign the driving event to the driver. 

3. Where can I check if my driver has entered trailer and shipping documents?
Unidentified Driving In Progress
1. I see that the vehicle is in Unidentified Driving status, but there is a driver displayed. What does this mean?

The driver you see is the last driver connected to the vehicle in Unidentified Driving status. Contact the last known driver to check why there is Unidentified Driving in progress and to inform him to connect to the device properly.

2. How will I be alerted that there is an Unidentified Driving in progress?

The vehicles in motion where no driver is identified will be shown at the top of the Vehicles list on the Dashboard. In that way you will never miss an Unidentified Driving in progress and will be able to react immediately.

3. Once the driver is properly connected, what will happen with Unidentified Driving time?

Unidentified Driving event will be created which you can then assign to the driver.You will also see if there was any Unidentified Driving for the vehicle directly from Driver’s Daily log.

ELD Unpluged Events
1. What happens with my data while the ELD device is unplugged?

If your driver unplugs the ELD device, it will be recorded. You will be aware that the device is not currently connected to the vehicle. After the ELD device is connected again, an Unplugged event will be created where you will see the total distance traveled during the time when the ELD device was unplugged.

2. Can I see the total distance traveled during the time when ELD was unplugged?

Yes. You can see the total miles traveled and odometer after the driver reconnects to the vehicle.

3. Would I see the information on the driver’s log if there were any ELD unplugged events?

Yes, just open the Driver’s Daily Log to see if and when ELD was unplugged from which vehicle.

4. Is there any way to keep track of the vehicle's location while ELD is unplugged?

You can see the last known location at the moment when the device was unplugged. The only way to keep track of a vehicle location is if you are using our GPS device from where data is fetched.

Vehicle Inspection
1. What information can I find in a Driver Vehicle Inspection report?

DVIR report is easily generated for the day and the driver you choose. You will find information about report type (Pre-Trip, Post-Trip) and odometer and engine hours recorded at the moment when DVIR was performed. Most importantly, check if there was any Vehicle or Trailer defect reported and if yes, whether the defect has been corrected. 

2. Can a driver take a photo of a vehicle defect through the application?

Driver is obligated to take a photo of the defect during the Pre-Trip or Post-Trip inspection. Photos can be taken directly from the application and sent to the web for the preview.

3. Will I be alerted when the driver reports a DVIR with a defect?

If a driver reports that a vehicle or trailer contains a defect during the Pre-Trip or Post-Trip inspection, an instant alert which you can choose to receive in app, via email or SMS will be created.

 

Geofence
1. What can I draw a geofence around?

You just pick a location on the map and draw any shape you like around it. That will be your geofence area.

2. What kind of geofence type can I choose?

Basic Geofence, Restricted area, Yard, Weigh Station or Risk Zone are just some of the Geofence categories you can pick.

3. Will I be alerted when vehicles enter the geofence area?

Fleets: Let’s get in touch!
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